Unwavering Service and Support, Every Step of the Way

Empowering Your Energy Journey with Unmatched Service

Welcome to support

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If the following entry does not solve your problem, please feel free to contact us at any time.

Blog

View all Blogs about CHISAGE ESS for the latest company news and product introductions.

Question Advisory

Ask our technical experts about your problems.

Download

Browse and download documents about our catalogs, data sheets, and more documentation to gain in-depth insights into our information.

Product Inquiries

Have questions about products or specs, need purchase advice, or need help with basic system design?

Warranty & Repairs

Learn about our standard and extendable warranty and fast worldwide repair and replacement services.

Professional Training

Join CHISAGE ESS training for expert training and tools.

Collaborative support

Win-win Cooperation

Mutual benefit and win-win cooperation has always been our business goal. CHISAGE ESS offers a wide range of services to our partners, from providing quality marketing support to energy storage professionals to impart expertise in the field of energy storage.

Becoming our partner

The process is easy!

1

product training

Our company provides training services aimed at helping customer teams better understand and operate our products. A professional team of technical engineers will provide detailed product training, including functional introduction, installation operation, solution configuration, maintenance and warranty, to ensure the full performance and functionality of the product.

2

warranty service

We provide product warranty services and follow the warranty terms. If the customer encounters any quality issues or malfunctions during use, we will provide corresponding solutions according to the warranty terms to ensure that the customer’s rights are protected.

3

technology center

When the customer’s purchasing volume reaches a certain amount, and sign a strategic agreement with our company, we will open a technical center in the customer’s city to receive our professional technical support and services as soon as possible and solve any potential problems.

Our happy customers

We have helped thousands of people

This is the feedback from some of our users, and our reputation is worthy of your trust.

Cody Joyner

General Manager

5/5

It has always been a pleasure for me to be a CHISAGE ESS distributor. The excellent quality of their products and some of their market-leading features have made my sales efforts much smoother, and customers have responded positively to CHISAGE ESS’s energy storage solutions.

Eren Hill

Purchasing

5/5

We have been looking for a reliable solution for home energy storage and CHISAGE ESS products meet our requirements. Their home energy storage inverters have surprised us a lot in terms of performance and we are satisfied with CHISAGE ESS products.

Emanuel Sadler

Operations Director

5/5

Our energy needs are increasing and CHISAGE ESS’s energy storage solutions provide us with the ideal solution. What I admire is their professional technical support team, who always solves our problems in a timely manner.

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You ask, we answer

We have listed corresponding solutions for some common questions. If you have a problem that is not on the list, please feel free to contact us.

Our company provides training services, aiming to help customer’s team better understand and operate our products. A team of professional technical engineers will provide detailed product training, including functional introduction, installation and operation, program configuration, maintenance and warranty, etc., to ensure that the performance and functionality of the product are fully utilized.

Within half a year, we will stock 2% of the spare parts for replacement, after the purchase of the product we will also arrange after-sales training, so that customers can quickly understand the product and learn to use. In the future, we will also set up service points in key markets.

When the customer’s purchasing volume reaches a certain amount, and sign a strategic agreement with our company, we will open a technical center in the customer’s city, in order to get our professional technical support and service at the first time, to solve any possible problems.

The following accessories come standard with our Mars series: User Manual、Certificate、Warranty Card, wall mounting bracket, stainless steel crash bolt, stainless steel hexagonal combination screw M6X16, stainless steel hexagonal combination screw M4X12, WIFI-Stick, sensor clip, communication cable, CAN parallel cable, PV Input Connector, NTC Battery Temperature Sensor, Self Sealing Bag.

Ready to move? Get a quote now!

CHISAGE takes great pride in offering our customers top-quality energy storage solutions that are both reliable and affordable. Our team of experts is dedicated to helping you find the perfect system for your specific needs, ensuring that you get the most value for your investment. Whether you’re looking for a residential or commercial energy storage solution, we’ve got you covered.

Get Instant Quote Now

CHISAGE takes great pride in offering our customers top-quality energy storage solutions that are both reliable and affordable.

Our team of experts is dedicated to helping you find the perfect system for your specific needs, ensuring that you get the most value for your investment. Whether you're looking for a residential or commercial energy storage solution, we've got you covered.
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